AI Streamlines University Contact Center Operations
EdTech Magazine - Higher Education
AUGUST 22, 2023
It was the kind of problem that most colleges and universities would love to have. A few years ago, the Mitchell E. Daniels, Jr. School of Business at Purdue University, then known as the Krannert School of Management, was struggling to keep up with inquiries from prospective students interested in learning more about its programs. “The first issue was the volume of emails we were getting and the time it took to answer them,” says Dan Gaines, associate director of marketing and analytics at the
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