Higher Ed Dive

JANUARY 5, 2024

Aidvantage, EdFinancial and Nelnet failed to send timely billing statements to 758,000 customers when federal loan repayment restarted, the agency said.

Department 144

Department Education Students 144

EAB

AUGUST 2, 2023

This diagnostic is designed to help your institution identify areas where your college is excelling, as well as areas for improvement, within the realm of student customer service. Log In Register The post Student Customer Service Diagnostic appeared first on EAB. Thanks for your interest!

Students 52

Students Community College College Institution 52

Insight Into Diversity

SEPTEMBER 5, 2023

As Texas colleges grapple with a new law that bans DEI (diversity, equity, and inclusion) in higher education, Rice University’s LGBTQ+ organization is offering its services to students at public universities throughout the state.

University 114

University Students Equity Inclusivity 114

Insight Into Diversity

JULY 5, 2023

Through the Veterans Legal Clinic (VLC), students at the University of Michigan (U-M) Law School provide critical services for local veterans and at the same time gain valuable, real-world experience in the civil court system. Our students work incredibly hard for our clients,” he says. The client, a U.S.

Law School 111

Law School Students Empower Schooling 111

The PIE News

FEBRUARY 23, 2023

International students are currently the target of widening skills gaps in Australia and Canada through various government immigration activities. Universities UK International released a report in June 2020 showing that “international students bring over £6.9 million vacancies in the UK.

Recruitment 98

Recruitment Students Professional Development Higher Education 98

Higher Ed Dive

JANUARY 9, 2024

In October, consumers waited over an hour on average to speak with a loan representative, the agency said.

Students 230

Students 230

Inside Higher Ed

DECEMBER 13, 2023

Better serving students in career preparation requires a strong understanding of what’s working and what isn’t, plus creative ideas for making career-focused events enticing and boosting utilization of available supports. Cross-campus discussion of three key questions can help.

Students 68

Students Higher Education College Education 68

University Business

NOVEMBER 29, 2023

As vital as institutions’ support services are to cultivating student belonging, many miss the mark , especially among Black students and other persons of color. Thanks in part to feeling a lack of belonging, Black students have lower six-year college completion rates , according to the Lumina Foundation.

Retention 98

Retention Students University Community College 98

Diverse: Issues in Higher Education

FEBRUARY 1, 2023

Mott Community College’s automotive department is reopening its student service garage to the public starting Feb. Meanwhile, Mott students gain skills by working on vehicles with oversight from instructors, ASE Certified mechanics. 13, giving drivers a low-cost option for auto repairs again, ABC12 News reported.

Community College 104

Community College Deans Students College 104

Higher Ed Dive

JUNE 8, 2023

State officials are working with telehealth platform Uwill on the project they say is the first of its kind in the country.

College 335

College Students 335

Inside Higher Ed

JUNE 26, 2023

Community college administrators say their students want better support when it comes to institutional customer service—and that they’re right for having high expectations, according to a report released Monday.

Community College 75

Community College College College Administration Students 75

Higher Ed Dive

OCTOBER 25, 2022

Watchdogs say colleges should consider the student loan landscape they’re asking students to enter. Here are key findings from a recent CFPB report.

College 232

College Students 232

Helix Education

SEPTEMBER 28, 2023

Today’s prospective students expect personalization, authenticity, and speed. In the current market of savvy customers, students expect personalization, authenticity, and speed. And we, as higher education professionals, have a great opportunity to adapt and centralize the student journey. Meet RNL Enable.

Students 98

Students Retention Model Recruitment 98

Inside Higher Ed

SEPTEMBER 20, 2022

For a long time, colleges and universities pushed back on the idea that students are customers. ” How students persist toward graduation is correlated with their sense of belonging. Without students making those deep connections to campus services that support their success, departure is more likely.

Students 91

Students Advise Retention Environment 91

Inside Higher Ed

AUGUST 18, 2022

In this post, I'd like to amplify the report's findings on centralization vs. distribution of online student services (Figure 5) and offer some thoughts. 1 - Figure 5 gives a good list of the critical services a university must provide for online programs. None of the services can be skipped.

Students 84

Students Leadership Degree Recruitment 84

AACC

JANUARY 8, 2024

DataPoints: Military service-related student aid programs The U.S. Department of Education collects information on the number of recipients and total amount of aid received at each institution of higher education for two military service-related programs.

Postsecondary Education 40

Postsecondary Education Department Of Education Students Department 40

University Business

SEPTEMBER 18, 2023

The more students are aware of the various support services on campus, such as in academic advising, mental health and financial aid, the more they report positive rates of belonging, according to a new report from Tyton Partners. Simply informing students of such services may not be enough.

Advise 59

Advise Students Degree Institution 59

Insight Into Diversity

NOVEMBER 16, 2022

Providing campus mental health services to college and university students who identify as LGBTQ+ can greatly reduce their risk of suicide, according to a recent report published by The Trevor Project. Respondents included students from community/junior colleges, four-year universities, and private institutions. Myeshia Price.

Students 98

Students Inclusivity Environment Recruitment 98

EAB

AUGUST 2, 2023

EAB's new insight paper details perceptions from 160+ community college practitioners of student customer service practices and how they impact enrollment and retention. Log In Register The post Student Customer Service Perceptions Among Community College Practitioners appeared first on EAB. Thanks for your interest!

Community College 52

Community College College Retention Students 52

Inside Higher Ed

JANUARY 8, 2024

Student loan borrowers have experienced billing errors and long waits to get hold of the companies managing their loans since payments restarted in October, the Consumer Financial Protection Bureau said in a new report released Friday.

Students 75

Students 75

University Business

MARCH 27, 2023

Third-party teletherapy solutions have been some of the most attractive options for colleges struggling to meet student counseling demands amid reportedly declining rates of campus mental health. TimelyCare and Mantra Health’s commitment to self-guided services is their latest approach to student mental health.

Empower 98

Empower Students Model Achievement 98

EAB

JUNE 27, 2023

Ninety-nine percent of respondents agree better customer service is essential to student retention, which creates an urgent need for institutions to become more service-oriented and responsive to students’ concerns and questions.

Community College 52

Community College College Retention Students 52

Campus Technology

SEPTEMBER 22, 2022

A new institutional tutoring solution from online tutoring company Tutor.com enables colleges and universities to centralize 24/7 academic support services for students.

Students 52

Students Institution College University 52

Cisco blogs - Education

JUNE 23, 2022

The University of Maryland, Baltimore County (UMBC) is an R1 university located just outside of Baltimore, MD that serves a diverse student body of 14,000 undergraduate and graduate and PhD students. Digital Transformation: Student orientation and advising program. Lessons learned. Keys to success.

Advise 79

Advise Computer Science Model Students 79

Economics and Change in Higher Education

DECEMBER 27, 2023

The City University of New York is slashing tens of millions of dollars from college budgets across eight of its 25 campuses, potentially gutting course offerings and student services from counseling to recordkeeping, the Daily News has learned.

Students 59

Students Administration Schooling College 59

Higher Ed Dive

APRIL 17, 2024

Some officials are scrutinizing the online tutoring service’s ability to safeguard student data, but Tutor.com says there’s no threat to privacy.

Students 172

Students 172

The Change Leader, Inc.

MAY 16, 2023

16 May · Episode 155 Tailoring Student Services to Create Career-Ready Graduates 36 Min · By Dr. Drumm McNaughton Hear how Villanova University is creating career-ready graduates with approximately 94% of students being accepted into internships. This culture is also instilled at the faculty level.

Higher Education 52

Higher Education Professional Development Education Students 52

Higher Ed Dive

APRIL 1, 2024

A recent survey of over 2,000 students highlights a staggering two-thirds of the population are unaware of vital support services. Is this simply a failure of communication?

Students 171

Students 171

The PIE News

APRIL 12, 2024

Scotland’s Migration Service has launched its first phase, providing information and advice for international students considering staying in Scotland post-graduation. New Scots make an enormous contribution to Scotland’s society by helping grow our economy, address skills shortages and contribute to public services.

Education 121

Education Students College University 121

Higher Ed Dive

APRIL 1, 2024

A recent survey of over 2,000 students highlights a staggering two-thirds of the population are unaware of vital support services. Is this simply a failure of communication?

Students 144

Students 144

Higher Ed Dive

SEPTEMBER 21, 2023

A major federal student loan servicer has incorrectly notified class members that they will soon have to make payments, according to their lawyers.

Students 266

Students 266

Wonkhe

NOVEMBER 5, 2023

Nine advocates for service learning reflect on why, despite its intuitive appeal, aligning student gains with social good is so difficult to get right – and some of the ways in which the sector might break new ground The post Learning to make a difference – how to bridge the gap between ideal and delivery in service learning appeared first on (..)

Advocate 186

Advocate Students 186

MindMax

JANUARY 2, 2024

One option is still to invest in an OPM (Online Program Manager) that bundles services as part of a comprehensive revenue sharing program. Another consideration is to collaborate with a marketing agency or enrollment services partner that provides a menu of fee-based, unbundled services. Here’s how I suggest breaking it down.

Model 130

Model Schooling History Recruitment 130

Deans for Impact

MAY 9, 2023

Deans for Impact partnered with Instruction Partners to reflect on the importance of fostering a continuum of support for pre-service and in-service teachers to enact evidence-based early literacy instruction. Read more about in-service support on the Instruction Partners blog. Is this curriculum rooted in research and evidence?’

Deans 246

Deans Faculty Empower Advocate 246

Higher Ed Dive

JANUARY 18, 2023

Student affairs professionals reported an increase in available mental health services but said more investment is needed across campuses.

Students 311

Students College 311

HEPI

APRIL 3, 2024

As careers professionals who support autistic students to navigate the transition to employment, we know this gap is due to a myriad of reasons. The omission of careers professionals based in higher education providers means that action based on the review risks overlooking the support needs of autistic students and graduates.

Disadvantaged 115

Disadvantaged Recruitment Inclusivity Allocate 115

EAB

JULY 21, 2023

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

Community College 98

Community College College Guidance Technology 98